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Contents
1. Introduction
- 1.1. About this book
- 1.2. What is CiviCRM?
- 1.3. Real World Examples
- 1.4. Components
- 1.5. Extensions
- 1.6. Who is CiviCRM?
2. Getting prepared
- 2.1. Identifying Your Needs
- 2.2. Is CiviCRM for You?
- 2.3. Test it out
- 2.4. Hosting
- 2.5. Transitioning to CiviCRM
3. Initial set up
- 3.1. Installation and basic set-up
- 3.2. Scheduled jobs
- 3.3. Customizing the user interface
- 3.4. Permissions and access control
- 3.5. Security
4. Advanced configuration
- 4.1. Email System Configuration
- 4.2. Logging
5. The user interface
- 5.1. Menu, Dashboard and Dashlets
- 5.2. Keyboard shortcuts
- 5.3. Searching
- 5.4. Undelete
6. Organising your data
- 6.1. Overview
- 6.2. Mapping your data
- 6.3. Contacts
- 6.4. Groups and tags
- 6.5. Smart groups
- 6.6. Activities
- 6.7. Relationships
- 6.8. Creating Custom Fields
- 6.9. Profiles
7. Common workflows
- 7.1. Importing Data into CiviCRM
- 7.2. Exporting Your Contacts
- 7.3. Deduping and Merging
- 7.4. Tokens and mail merge
- 7.5. Postal mail communications
- 7.6. Automating tasks
8. Contributions
- 8.1. What is CiviContribute?
- 8.2. What You Need To Know
- 8.3. Set-up
- 8.4. Everyday Tasks
- 8.5. Soft credits
- 8.6. Personal Campaign Pages
- 8.7. Accounting Integration
- 8.8. Payment processors
- 8.9. Invoicing
- 8.10. Sales tax and VAT
- 8.11. Reports and analysis
9. Pledges
- 9.1. What is CiviPledge?
- 9.2. What you need to know
- 9.3. Set-up
- 9.4. Everyday tasks
- 9.5. Pledges Reports and Analysis
10. Events
- 10.1. What is CiviEvent?
- 10.2. Event planning and management
- 10.3. Creating an event
- 10.4. Online event registration
- 10.5. Integrating events with your website
- 10.6. Manual event registration
- 10.7. Keeping track of events and participants
- 10.8. Complex event fees
- 10.9. Event templates
- 10.10. Reports
- 10.11. Custom data for events
- 10.12. Repeating Events
11. Membership
- 11.1. What is CiviMember
- 11.2. Defining memberships
- 11.3. Online membership sign up
- 11.4. Manual entry of memberships
- 11.5. Membership price sets
- 11.6. Finding and viewing memberships
- 11.7. Membership Reports
- 11.8. Renewals
- 11.9. Cancelling and expiring memberships
- 11.10. Making member only websites
12. Email
- 12.1. What is CiviMail?
- 12.2. What You Need To Know
- 12.3. Set-up
- 12.4. Maintaining Healthy Email Lists
- 12.5. Everyday tasks
- 12.6. Reports and analysis
- 12.7. Scheduled reminders
- 12.8. CiviMail A/B Testing
13. SMS (text messaging)
- 13.1. What is SMS?
- 13.2. Set-up
- 13.3. Everyday tasks
- 13.4. Reports and Analysis (SMS)
14. Reporting
- 14.1. What is CiviReport?
- 14.2. What You Need To Know
- 14.3. Set-up
- 14.4. Everyday Tasks
15. Case management
- 15.1. What is CiviCase?
- 15.2. What You Need To Know
- 15.3. Set-up
- 15.4. Everyday Tasks
- 15.5. Reports and analysis
16. Campaign
- 16.1. What is CiviCampaign?
- 16.2. What You Need To Know
- 16.3. Set-up
- 16.4. Everyday tasks
- 16.5. Reports and analysis
17. Survey
- 17.1. What is Survey?
- 17.2. What You Need To Know
- 17.3. Set-up
- 17.4. Everyday Tasks
- 17.5. Reports and analysis
- 17.6. What is GOTV (Voter Tracking)?
18. Petition
- 18.1. What is a Petition?
- 18.2. What You Need To Know
- 18.3. Set-up
- 18.4. Everyday Tasks
- 18.5. Reports and analysis
19. Civic Engagement
- 19.1. What is CiviEngage?
- 19.2. What You Need To Know
- 19.3. Set-up
- 19.4. Everyday Tasks
- 19.5. Reports and analysis
20. Grants
- 20.1. What is CiviGrant?
- 20.2. What You Need To Know
- 20.3. Set-up
- 20.4. Everyday tasks
- 20.5. Reports and analyis
21. Website integration
- 21.1. Choosing your CMS
- 21.2. Integrating with Drupal
- 21.3. Integrating with WordPress
- 21.4. Integrating with Joomla
22. The CiviCRM Community
- 22.1. The CiviCRM Community
- 22.2. Bug Reporting
- 22.3. Localising CiviCRM
- 22.4. Contributing to this manual
23. Appendices
- 23.1. History of this book
- 23.2. Free Software?
- 23.3. Glossary
- 23.4. Credits

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What is SMS?

SMS stands for Short Message, or Short Messaging Service, and is simply the text messages your mobile phone may send and receive on a daily basis. CiviCRM can handle the sending and receiving of these messages from within the system, providing you with an extra means of making and tracking communication with your constituents, other than email.

Some of the use-cases for this include:

Disseminating information to areas where mobile and landline internet access is either unavailable or unstable.
Collecting information/responses from remote areas
Rolling out an SMS marketing campaign
Distributing alerts and reminders
Sending a note to event participants (e.g. a meeting) that the location or time has changed at the last minute